We are open 7 days a week, 10 AM to 7 PM, near the Kings Hwy B/Q station, and walk-ins are welcome.
Simply bring it to our facility or use our mail-in service. Before you come, try a different disc and note whether the drive grinds, stays silent or spits the disc out: it helps us find the fault faster.
A disk drive grinding noise is among the most common Xbox One S problems. Despite the tremendous noise, most users claim that the disk is not damaged as a result. Other signs are a drive that does not take the disc in, does not eject it, or shows a message that the disc cannot be read.
We first check whether the fault is in the drive itself (laser, motor or tray) or in the console settings and software. If the drive has to be replaced, we move the board from your old drive to the new one, because on the Xbox One S that board is paired with the motherboard. Then we test the drive with several discs.
When you contact your neighborhood Good Zone Service & Repairs store, you will receive a quote for your Xbox One S repair, and nothing is repaired without your yes. For other faults, see our Xbox One S repair page.
Our other services include (but are not limited to)
In order to provide you peace of mind while your hardware is with us when you bring your console to us, we will schedule an appointment, check, and diagnose your console, explaining the diagnostic fee before the assessment. You also don’t need to book an appointment with us, you simply have to walk into our facility, and our team will handle the rest.
The disc drive replacement is quoted after diagnostics: the price depends on whether the whole drive or only a part of it (such as the laser) has to be replaced. Diagnostics cost $75 and count toward the repair if you go ahead. Time depends on the fault; we tell you after diagnostics. Repairs come with a 30-day limited warranty.
Good Zone Shop & Repair Service is located in Brooklyn. Our service provides customers with fast, fair, and affordable device repairs.
No longer needing to worry about purchasing new devices because of unexpectedly costly repair fees, GoodZone repair is the perfect solution for you.
Even though the disc is inserted, your console could not recognize it because of the instant-on power mode settings. Fortunately, disabling this setting is simple: To access the guide, press the Xbox button, then select Settings from the Profile & system menu, then go to General > Power mode and startup > Power mode. If the disc is still not read, the drive itself may be failing.
In all Xbox One S consoles, the motherboard and disc drive PCB (disc drive board) are coupled or "married," hence the PCB from the damaged drive must be transferred to the replacement drive.
Yes. If your console is still under Microsoft's warranty, contact Microsoft first; if not, bring it to Good Zone in Midwood or send it through our mail-in service.
