How do I test my microphone on my iPhone 12 Pro Max?
You can test the mouthpiece by recording yourself and playing the recording. The top mic can be tested by recording a video and listening to the sound quality.
We find which microphone is at fault and replace it. Diagnostics cost $75 and count toward the repair if you go ahead.
From our Midwood bench, June–October 2026: 152 iPhones came in to our Midwood store: 125 were repaired and handed back, 21 owners declined after the quote, and 6 were still in progress on 9 November. The most common jobs were screens (72 screen-only repairs), batteries (14) and back glass (6). Speaker and microphone jobs on iPhones across our five iFix stores: 5, all repaired, median bill $131.
Your sound defect can be restored via these channels.
The sound defect often can be noted differently depending on the deficient mic. For instance, the mouthpiece flaw is noted by callers not being able to hear you or the inability to record in the voice memo. The top mic is noted when recording video and you're unable to hear audio or it's distorted.
Correct this impairment by considering the suggestions below.

If the flaw continues, then you might be having a hardware hitch. When you come for servicing we'll do an inspection to identify the defective mic.
Once identified, we'll do skillful disassembling. If the entire unit is deficient, we'll do proficient swapping.
In some instances, the defect may be due to an impaired audio IC. That'll be identified through advanced inspection. We'll then do swapping or cleaning and micro soldering.
When working on the top mic, extreme competency is needed to ensure sensors aren't damaged.
Finally, we'll do keen assembling and test the components to ensure they're functioning well.
The time depends on the fault; we tell you after diagnostics.
Repairs come with a 30-day limited warranty.
We can assure you of detailed estimates before mending: you approve the price before any work starts, and nothing is repaired without your yes.
The fees for swapping a mic are specific for the mouthpiece and top mic and are quoted after diagnostics.
For other faults, start at iPhone 12 Pro Max repair or our iPhone repair page.
Good Zone Service & Repairs is located in Brooklyn. Our service provides customers with fast, fair, and affordable device repairs.
No longer needing to worry about purchasing new devices because of unexpectedly costly repair fees, Good Zone Service & Repairs is the perfect solution for you.
You can test the mouthpiece by recording yourself and playing the recording. The top mic can be tested by recording a video and listening to the sound quality.
There is more than one. One is located on the left of the Lightning connector and another is near the front camera.
This can be due to software hitches, some apps limiting mic use, some settings inhibiting mic use or hardware defects.